What information do I need for power advice?
Provide the dimensions, insulation, glazing and usage of the room. Also state the desired temperature and whether you need primary or supplementary heating. A calculator provides initial guidance.
Can I contact you as a private customer?
Yes, you can ask a product or installation question. We also refer consumers to Infraroodpaneel.nl for further information. Select your role in the contact form so we know how to help you.
Does every thermostat work with every receiver?
No. Check the model codes and compatibility information. A similar name or frequency alone does not confirm that components work together.
Where can I find installation and operating information?
Use the downloads overview for manuals and diagrams. The video page shows procedures in action. The manual for your own model remains the main reference.
How do I discuss a fault?
Note the brand, model number, displayed message and what has already been tried. Send a specific description through the contact form. Do not reset your device using instructions for another model without checking.