Is a supplied product not working as expected? Report the issue to the party you bought it from. For a purchase from us, contact us with your purchase details, model code and a description of the problem.
This information helps us assess the issue
Provide the order or invoice number, purchase date and serial number if available. Describe when the problem occurs and which controls or accessories are connected. A clear description avoids unnecessary follow-up questions.
Terms of your purchase
The applicable agreements and product documentation determine how a request is handled. This practical explanation does not introduce a different warranty period or limit any rights arising from your purchase.