Privacy policy

Date: 18 June 2020
Version: 1.0

Registered address

HeatXL infrared heating

Spoorstraat 7

4702 VV

Roosendaal

Netherlands

Internet

www.heatxl.com

Telephone:

0165-714107

email:

info@heatxl.com

VAT number

NL8179.35.526 B01

Chamber of Commerce number

20131468

Privacy statement – HEATXL

This is the privacy statement of Houtepen Investments B.V., trading as HeatXL, hereinafter referred to as HEATXL, established at Spoorstraat 7, 4702 VV Roosendaal and registered with the Chamber of Commerce under number 20131468.

This document explains how HEATXL processes your personal data. HEATXL exercises the greatest possible care when processing your personal data.

Obtaining personal data

When you use HEATXL’s services, you provide certain personal data to HEATXL yourself, or your personal data is obtained in connection with the agreement. Personal data means any information relating to an identified or identifiable natural person.

Categories of personal data

HEATXL processes the following categories of personal data:

• Contact details, name and address;

• Financial data;

• Other personal data you provide yourself.

Purpose of processing

The personal data processed by HEATXL is used to:

• Contact you to inform you about the services you have purchased and their performance;

• Provide its services;

• Improve its services;

• Make payments;

• Comply with legal obligations;

• Conduct marketing and communications;

• Improve the website by analysing visitor behaviour on the website;

• Send newsletters;

• Exchange data with third parties to provide the services.

Legal basis for processing

Personal data may only be processed on the following grounds: (i) legal obligation, (ii) performance of an agreement, (iii) the data subject’s (explicit) consent, and (iv) legitimate interest. Personal data is processed when HEATXL provides its services. HEATXL only processes data it considers necessary for providing or improving its services and handles the personal and other data it has collected about you and your use of the services with care. The basis for processing this data is the agreement you have entered into with HEATXL. Your personal data may also be processed when you visit the websites www.heatxl.com, www.infrarood-verwarming.nl, www.infraroodpaneel.nl, www.industriele-verwarming.nl, if you have consented to this.

Necessity of processing

Processing your personal data is necessary to provide the services. HEATXL’s services cannot be provided in full without processing your personal data. If your explicit consent is required for specific purposes involving personal data, you must provide that consent separately.

Automated decision-making

There is no automated decision-making.

Retention period

Personal data processed by HEATXL is retained in accordance with relevant laws and regulations. If laws or regulations require a longer retention period, the data will be retained longer in accordance with those requirements. All personal data obtained is retained no longer than strictly necessary.

Processing by third parties

HEATXL shares personal data with third parties only where strictly necessary to perform an agreement and comply with relevant laws and regulations. Personal data is not sold. HEATXL may be legally required to share personal data with third parties. Data processing agreements are concluded when personal data is shared with third parties. Personal data is shared with the following third parties:

• The delivery service or services engaged to perform the agreement. The categories of personal data processed are contact details, name, address and location data.

• The payment provider, to perform an agreement. The category of personal data processed is financial data.

• The accountant, to perform an agreement. The categories of personal data processed are contact details, name, address and financial data.

• Software suppliers, to perform the agreement. The categories of personal data processed are email address, contact details, name and address.

• The website administrator, to perform the agreement. The categories of personal data processed are email address, contact details, name and address.

• Third parties engaged by HEATXL to perform the agreement. The categories of personal data processed are email address, contact details, name and address.

Security of personal data

HEATXL takes the protection of your personal data seriously and implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk. In doing so, it takes account of the state of the art, implementation costs, the nature, scope, context and purposes of processing, and the risks of varying likelihood and severity to individuals’ rights and freedoms.

Website disclaimer

By using the website, you agree to the disclaimer. HEATXL reserves the right to change the content of its website and/or this disclaimer at any time without informing its customers and/or website users. The website content has been compiled with the greatest possible care but may nevertheless contain inaccuracies or be incomplete. HEATXL accepts no liability whatsoever for damage caused by or arising from use of the websites. Users use this website entirely at their own expense and risk. No rights may be derived from the website content. All website texts are protected by copyright and owned by HEATXL insofar as they do not belong to third parties.

Cookie statement

We use functional cookies to operate our website and shop, for example to remember a shopping basket or a logged-in session. Which cookies are placed depends on the features you use.

Google Analytics and advertising pixels are not enabled on this website. Our cookie policy provides more information about functional cookies and embedded content.

Use of social media

Following our social media links takes you away from our website. The provider’s privacy and cookie policy applies on its website. Some images, including video previews, may load directly from an external source; that provider receives information including your IP address. A YouTube player is only added after you open a video.

Browser settings

You can delete or block cookies in your browser settings. Blocking functional cookies may prevent features such as the shopping basket and sign-in from working properly.

Rights of data subjects

As a data subject, you have the following rights:

• Right of access;

As a data subject, you have the right to obtain confirmation as to whether your personal data is being processed and, if so, to access information about that processing.

• Right to rectification;

You have the right to have inaccurate data corrected and incomplete data completed.

• Right to erasure.

A data subject must obtain the erasure of personal data concerning them without undue delay.

• Right to restriction of processing;

As a data subject, you have the right to restrict the processing of your personal data. Contact HEATXL to do so.

• Right to data portability;

Where processing is based on consent or a contract and is carried out by automated means, a data subject has the right to receive the personal data they provided to us in a structured, commonly used and machine-readable format and to transfer it to another controller. Where technically feasible, they may request direct transfer to that other controller.

• Right to object;

The data subject may object at any time, on grounds relating to their particular situation, to the processing of personal data concerning them, including profiling based on those provisions. HEATXL will cease processing unless there are compelling legitimate grounds for processing that override the data subject’s interests, freedoms and rights relating to the exercise, establishment or substantiation of a legal claim.

Complaint

If you have a complaint about how HEATXL handles your personal data or wish to exercise any of the above rights, contact us via the website or by email at info@heatxl.com. We do not routinely ask for a copy of your identity document. If we have reasonable doubts about the identity of the person making a request, we may ask for additional information necessary to confirm that identity. HEATXL will respond as soon as possible and within 4 weeks at the latest. You may also complain to the Dutch Data Protection Authority, the competent enforcement authority, using this link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

Changes to the privacy statement

HEATXL may amend the privacy statement at any time. The latest version is published on the website, so always check the website for the current version. If a new privacy statement affects how we process data already collected about you, we will inform you by email.

This version was last adopted on 18 June 2020.