Contact us before sending anything back. Tell us which order and items are involved and why you want to return them. We can then explain the next steps and the agreements applicable to your purchase.
Keep your details and packaging at hand
Provide the order number, product code and number of items. For damage or a defect, describe what you have found. Keep the packaging while your report is assessed and check the return instructions before sending the item.
Consumer and business purchases
The applicable terms may differ by purchase type and product. Consult the agreements for your order. This page provides practical guidance for return enquiries and does not change the terms of your purchase.